Quality
Overview
Quality is designed into products and services from discovery through operation. These principles address early engagement, clear outcomes, effective automation, risk-based decisions, trustworthy evidence, and improvement informed by data.
Choose a principle below to read its full reasoning.
Principles
Test Automation
Test automation provides repeatable evidence about product and service quality while complementing human judgement.
Outcome Driven Assurance
Every quality activity has a defined purpose, expected outcome, and basis for evaluation.
Risk-Based Quality
Quality effort is prioritised according to the likelihood and consequence of failure.
Evidence & Reporting
Quality decisions are supported by clear, traceable evidence and reporting suited to its audience.
Quality by Design
Quality is a shared responsibility and is considered from discovery through operation.
Quality Intelligence & Improvement
Quality evidence reveals patterns and drives continuous improvement in products and assurance.
Testability
Systems expose observable behaviour and support controlled, repeatable verification proportionate to risk.
Accessibility
Accessibility requirements apply to every interface and are verified throughout its lifecycle.